Our Happiness Guarantee
You will love your new helmet. Don’t worry -- your kids or special someone will too. You have great taste, and picking out a helmet for someone is fun! But if the sizing isn’t working out for you, or they really turned out to be more of a Watermelon kid than a Fly Boy…we’ll make it easy for you to fall in love again.
Return it to us for an exchange or refund of its purchase price; it's free.*
For the holiday, we're extending our return/exchange window for all purchases made on or after Nov. 23rd, 2015. We'll be accepting returns/exchanges on holiday items until January 30th, 2016. Gift with peace of mind!
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We offer free return shipping for customers in the contiguous 48 United States. If you'd like to request a return label, please use our form to do so.
*Terms & Conditions:
- We will accept returns/exchanges on holiday items until 1/30/2015.
- Items can be returned for gift card store credit, or as a refund of the purchase price to the credit card used to place the order.
- We do not accept returns on Final Sale items.
- We reserve the right to terminate or amend this policy at any time.
- Please note that exchanges can take up to two weeks to process, though we'll do our best to expedite this process as we are able.
Please include a detailed note that includes your name, address, daytime telephone number, e-mail address, the reason for the return, your original web invoice and what action you would like us to take. If you purchased your helmet from one of our dealers, please return it to them! We are unable to accept returns on helmets not bought from our webstore.
We offer Free Shipping on orders over $40.00 shipped within the contiguous United States. We will fulfill your order with either USPS Priority Mail, or by Fedex Ground service, depending on order size and customer address.
If you would like purchase expedited shipping, please get in touch with our office during normal business hours, 9AM-5PM, PST, Monday through Friday, excluding holidays.
Otherwise, we offer $5 flat rate shipping for all other helmet orders, and $3 shipping for accessory items.
Terms & Conditions:
- Free shipping offer valid on all orders with a subtotal of $40.00 or more; other discounts applied to your order could change your subtotal.
- Offer limited to standard shipping to U.S. addresses in the contiguous U.S. only.
- Offer is limited to stock on hand, is nontransferable and is not redeemable for cash.
- Free return shipping is valid on orders from 11/23 to end of year.
Please ship returned goods to our warehouse:
c/o Bridgetown Trucking
14135 NE Airport Way
Portland, OR 97230