Our first priority is your complete satisfaction with your Nutcase purchase. We will gladly accept returned product in saleable condition within 30 days of purchase if you have made the purchase directly through Nutcase via our webstore or a call-in order. We will not accept returns that were purchased originally from somewhere other than Nutcase.
If we made a shipping error, such as sending you the wrong style or size from that which you purchased, or if you find the helmet defective, then we will gladly e-mail you a pre-paid return label to send the helmet back to us. If the return is not due to our error, simply ship the product back in its original packaging and we will either exchange the item for a different color/size or issue you a credit. The original packaging must be in “new” condition so that we can re-sell your exchange.
RETURN BY MAIL - Ship returned goods to our warehouse:
14135 NE Airport Way
Portland, OR 97230
Warehouse Phone: 503.528.9705
Customer Service: 503.243.4575
Toll Free: 1.866.95-NUTTY (6-8889)
Please include a detailed note that includes your name, address, daytime telephone number, e-mail address, the reason for the return, the bottom portion of your original web invoice and what action you would like us to take. Please send your package via a traceable delivery service: USPS with tracking, FedEx, UPS, etc.
Important: Nutcase does not cover the cost of return postage EXCEPT for a defective helmet or error in shipping (i.e. we ship you the wrong size/style than ordered). If you believe the helmet you received is defective, please call us and send us pictures via email so we can determine the defect and issue you a credit or send you an exchange. Ordering the wrong size for your head is NOT considered an error on Nutcase's part, so please be sure of your choice and of your size when making your purchase. Thanks!