Customer Service

OUR SERVICE GUARANTEE:
You will be completely satisfied with your shopping experience at Nutcase Helmets. You will receive exactly what you ordered, on time, undamaged, and be billed correctly in a secure environment. If for any reason you are not totally satisfied, contact us and we will make it right.
   
OUR EMAIL ADDRESS IS:
info@nutcasehelmets.com
   
WHAT IS THE PHONE NUMBER FOR NUTCASE HELMETS?
Our toll-free number is 1-866-95-NUTTY (1-866-956-8889). Our normal business hours are from 9:00am-5:00pm Mon-Fri (Pacific Time). You can contact us 24x7 via e-mail or voice mail and we will reply as quickly as possible, but please note that we are not open on weekends, and will not be able to respond during that time. 
   
WHAT IS THE STREET ADDRESS FOR NUTCASE HELMETS?
Nutcase Helmets
2505 SE 11th Avenue
Suite 212
Portland, OR 97202 USA
   
WHEN WILL MY ORDER SHIP?
We usually pack and ship all orders by the next business day, if ordered between Monday and Friday. Weekend and Holiday orders will be fulfilled during the next business day. We do not ship on weekends or holidays. If you place an order on a Friday, for instance, your order will not ship until Monday.
   
HOW DO I CONFIRM AN ITEM IS IN STOCK?
Our inventory is updated on a regular basis. However, if an item is out of stock before we update our webstore and you purchase it, we will contact you within 24 hours to see if you would like to cancel your order or choose another helmet.
   
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
FedEx Ground is typically between 3-10 days, depending on where you live. USPS Priority Mail is generally 2-3 days. If you order a single helmet (excluding Moto), it will ship USPS Priority Mail; if you order more than one helmet, your order will ship via Ground. Please know that we ship out of Portland, Oregon, so delivery will take a bit longer to the East Coast. 
   
CAN I HAVE MY ORDER DELIVERED FASTER?
If you need a faster shipping service (for instance, overnight), please give us a call and we will discuss what sort of options are available. If your order is placed before noon EST (9.00 PST), your order will likely ship the same day. FedEx shipping days are Mon-Fri, and do not include Saturdays, Sundays, or major holidays. USPS does do delivery on Saturday, but not Sundays or holidays. 

   
HOW MUCH WILL SHIPPING COST?
We offer Free Shipping on orders over $99.99, shipped within the 48 contiguous United States. Otherwise, we offer $5 flat rate shipping on all other orders, with $3 shipping for most accessories. 

Exclusions:

  • Offer valid on all orders with a subtotal of $99.99 or more; other discounts applied to your order could change your subtotal.
  • Offer limited to standard shipping to U.S. addresses in the contiguous U.S. only.
  • Offer is limited to stock on hand, is nontransferable and is not redeemable for cash.

   
DO YOU SHIP INTERNATIONALLY?
Not from the United States. But we are available in over 25 countries worldwide. Please check out our list of International Distributors to contact the one in your country!  
   
WHAT IS YOUR RETURN POLICY?
We offer free returns. Returns must be initiated within 30 days. Please check out our Happiness Guarantee for details on returns and exchanges. 
   
DO YOU SHIP TO MILITARY APO/FPO ADDRESSES?
We are proud to ship orders to members of our armed services currently serving overseas. Many of our friends and family are military veterans, and we would be honored to ship your order via USPS Priority Mail to your APO/FPO address.
   
DO YOU CHARGE SALES TAX?
No, we do not. We ship all of our products from Portland, Oregon, and our state does not collect sales tax.
   
DO YOU STOCK WHAT YOU SELL?
Yes. We carry (and use!) the products we sell. We are incorporated in the state of Oregon, serve local customers, and stock the products we sell at a local warehouse.
   
IMPORTANT LEGAL DISCLAIMERS
Nutcase Helmets hereby expressly disclaims all warranties expressed or implied including an implied warranty of fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturers warranty, if any. By making a purchase online from Nutcase Helmets, you agree that Nutcase Helmets, its owners, directors, officers, employees, or other representatives shall not be liable for damages of any kind, including without limitation direct, indirect, compensatory, special incidental, punitive, or consequential damages. In the unlikely event that an item is listed at a price or with incorrect information due to typographical error or incorrect information received from our supplier, Nutcase Helmets shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Nutcase Helmets is not responsible for incorrectly delivered or late shipments due to carrier mistakes, acts of God, security checks, or any circumstances which may have caused your package to not be delivered on time.
   
WARNING: Participating in extreme sports can be very hazardous. Participation involves numerous risks of injury and death. Adverse terrain conditions, poorly maintained or worn equipment, and the use of alcohol or drugs can increase these risks. Always use common sense when participating in extreme sport activities.
   
To minimize the chance of injury, stay within your abilities and wear appropriate safety equipment at all times. If in doubt, don't risk it. Stay within your abilities and remain healthy so you can ride another day.